Employment Services Centre

Experienced businesswoman recognized for her understanding of socio-economic realities of Ontario and for her involvement in her community, Caroline has extensive experience in management and administration, specifically in the field of community and non-for-profit organizations. Co-founder of Groupe Convex, Caroline has over 20 years of experience in community and economic development, including 7 years with the Employment Services Center. Recipient of several prestigious awards, including the 2014 Collective Excellence Award (Conseil de coopération de l'Ontario), the 2011 Social Entrepreneur of the Year (Trico Foundation) and the 2008 Woman of the Year in Economic Development for the Prescott and Russell Area Award (FADER), she was also nominated for several other awards throughout the years. This includes the nomination to the Conseil de partenariat de l'emploi des personnes handicapées by Minister Duguid, and being finalist at the Canadian Angels of Social Enterprises in 2009.

Caroline holds a Masters degree in Community Development from the University of Victoria. She also holds a Bachelor of Arts from the University of Quebec in Montreal, a Certificate in Human Resources Management and a Certificate in Business Administration from the University of Quebec in Montreal, a Certificate in Communications from St. Paul University in Ottawa and a Short Program in Management of Volunteer Resources from Ryerson University. She participated in various academic publications, and volunteers in several organizations, including as Research Associate for the Center for Learning, Social Economy and Work for the Ontario Institute of Studies in Education at the University of Toronto.

An undisputed leader, Caroline closely works with her team and its community partners to guide the Centre towards meeting its new mission and vision. Based on newly established values ​​and principles and a new business orientation which includes collaborative work with clients and the community, the Centre is on its way to reaching new heights.

Previously a teacher, Ann began her career in the employment sector in 1985. At the Center, she first held the position of Employment Counsellor, then was promoted to the supervisor position she has now been holding for more than 11 years. Her leadership training at Rockhust University Continuing Education Center, her studies in social work, and her experience provide her with an excellent understanding of the needs of the Center's clients. Her social involvement and keen interest in the community serve as a guide to lead the Hawkesbury team in supporting clients move through the job market. Ann has developed her expertise over the years and is recognized for all her notions and knowledge of both provincial and federal employment programs.

Marie studied sociology at the University of Ottawa, among other things, and has developed her expertise in dealing with more vulnerable populations. She serves on the Eastern Ontario Training Board and on various regional committees, including the working committee of the Réseau de soutien en immigration francophone. She has been a supervisor at the Centre for 18 years and is known for her determination and professional values. You can meet here at the Rockland office where she supports her team.

Member of the Center’s team since June 2018, and having more than 23 years of experience in technical support, Dimitri possesses a Bachelor's degree in IT from Economics University in Varna, Bulgaria. Dedicated and helpful, he supports the team members with all their questions and challenges pertaining to technology. Dimitri also ensures the proper functioning of the equipment in our resource centers so that our customers have a pleasant technological experience when they use it. You can meet him in our Hawkesbury offices, and occasionally in our Rockland and Embrun offices.

Véronique has been with the Centre for 14 years as Human Resource Agent. Her main role consists of human resources management, including administrative coordination of staffing procedures, payroll and benefits given to the Centre's employees, as well as the coordination of the Occupational Health and Safety component. Graduate in business administration and having human resources training, Véronique stands out for her rigour at work, her professionalism, her high level of discretion and her strong belief in teamwork. You might meet her at the Hawkesbury Head Office where she works on a daily basis.

Dina joined the Centre in 2012 as Accounting Technician. Dedicated to the proper functioning of the organization and concerned about the accuracy of books, her functions have been extended to include administration and building management projects. Having a college education in accounting from ICS Canada, and several years of previous experience in this field, Dina is known for her leadership, her high motivation, her self-reliance and her ability to work as a team player. You can meet her at our Hawkesbury Head Office, or in our Rockland or Embrun offices where she carries out the various projects under her responsibility.

Daniel is a member of the Centre's team since 2011 and is in charge of the IT department. He possesses a diploma as a Digital Engineering Electronics Technician and cumulates a 24-year experience in the field of computer science in the private sector. Daniel is a dedicated person who loves new challenges and is always keen to help or take part in all projects and requests submitted to him. He is known for his great patience and unquestionable support to the Centre’s team. You might meet him at the Hawkesbury offices, and occasionally at the Rockland and Embrun offices.

Carole joined the Center in 2012 with over 15 years of experience in communications and marketing management. Having university certificates in communications (Laval University), marketing (École des Hautes Études Commerciales) and advertising (University of Montreal), along with excellent writing, planning and project management skills, she rigorously manages the development of effective communication plans for the Center. Creative and results-oriented, Carole enjoys teamwork and collaborating on the development of the Center's various initiatives. Her past experience in sales and as a business owner gives her a great concern for the quality of customer service. You might meet her in our Hawkesbury head office where she works daily.

Pascale has been with the Centre since 2009. Her various training in customer service and sales is certainly no stranger to the recognition she has for her solicitude and outstanding customer service. Her experiences in retail sales and in the health care industry confirm she’s a caring person towards the needs of others. In an effort to continually improve her skills, Pascale will be completing a course in mental health with TÉLUQ in the fall of 2019. Don’t hesitate to ask her help when you visit our Hawkesbury Resource Centre, she will gladly assist you with your needs.

Having a Bachelor’s degree in Management and a Certificate in Human Resources Management from the École des Hautes Études Commerciales, Jennifer advocates innovative approaches to employment counseling. She also has a degree in International Business (École des Hautes Études Commerciales) and Foreign Languages ​​(Concordia University) and believes in the importance of diversity, respect for others and the quality of customer service. You can benefit from her services at the Rockland office where she works daily.

Lynda has more than 13 years of experience as an employment counselor, both in Quebec and Ontario. Recognized for her excellence in workshop facilitation and enthusiasm, she works closely with her clients to support them in their job search process. Lynda has a university education in addition to several other trainings related to the field of intervention, including the l’Association des Centres de recherche d’emploi du Québec (ACREQ). Working from our Hawkesbury office, she will gladly support you in your job search process.

Jean studied Behavioural Sciences and has more than 25 years of experience working with young people, including over 4  years with the Centre. His jovial, empathic and active listening skills are all personality traits that allow him to connect well with the clientele he serves. His belief in the ability of young people to flourish, regardless of their background, allows him to guide them to make informed decisions in their personal and professional lives. Through his experiences, Jean has forged links with various community partners who serve as a resource in his daily work.

Véronique likes to make a positive difference in people's lives by helping them improve their employment. Having Bachelor’s degrees in Education and French Literature from the University of Ottawa, and being a member of the Ontario College of Teachers, Véronique is currently pursuing a Human Resource certificate with TÉLUQ. You can meet her at our Rockland office where she assists clients into achieving their employment goals.

Isabelle has more than 13 years of experience at the Centre where she held different customer service related positions. Having a College Degree in Administration, her experiences in the banking and municipal sectors as event coordinator and clerk have allowed her to develop excellent administrative skills. Today, her role consists of measuring the quality performance of programs and services offered by CSEPR. Being a dedicated, conscientious and empathetic person, she enjoys working as a team in developing initiatives aimed at providing quality customer service. You might meet her in our Hawkesbury offices, where she works daily at accomplishing her tasks.

Throughout the years, France developed her professional expertise in business relations. In the last 20 years at the Centre, she held different positions which make her aware of the resources available in order to meet client needs. Very connected in the Russell community, she has a degree in social work from the Northern College in Timmins. Caring and loyal, France does not hesitate to get involved in order to ensure the success of her clients.

Apollos joined the Centre's team in the spring of 2019 to implement the Immigration Project. Having Bachelor’s degrees in Education (University of Ottawa) and Theology (St-Paul University), he also has several other diplomas, including in Cultural Diversity from Hire Immigrants Ottawa, Mon Avenir School Board and Youth Coop (Florida). His past experiences as Liaison Agent, Teacher and Employment Counsellor facilitates his understanding towards the needs of immigrant people and how to support them to ensure their successful integration. Apollos is a very committed person who thrives on human relations. His openness, his listening ability and his willingness to help are undeniable assets in his role. He can be met in one of our 3 offices where he works alternately.

Member of the Center since September 2019, Karine possesses a Bachelor's degree in Psychoeducation in addition to trainings in Brief therapy oriented towards solutions and Crisis intervention. She has over 10 years of intervention experience working with different clienteles. Authentic and transparent, her professional and courteous intervention is done with the utmost respect for the individual. Karine truly believes that each person has great potential, and it is important for her to help them discover it by supporting them along the way. You can meet Karine in our Hawkesbury offices.

Linda has over 27 years of experience with the Center, where she mainly held the position of Employment Counselor. Having a Bachelor’s degree from the University of Ottawa in sociology and criminology, she worked with several types of clientele. She is certified for the administration and interpretation of various psychometric tests, which allows her to provide more in-depth support to her clients. Linda is loyal, honest and dedicated to people who use her employment counseling services in Hawkesbury. Having also been an entrepreneur, and responsible for certain employer aspects at the Center, she understands the realities of the job market.

Janie joined the Centre in 2015 in replacement of a maternity leave. Her experience in customer service quickly earned her a place on the Centre's team. Her desire to help others, her compassion and good humour combined with her discretion ensures that anyone who comes to the Hawkesbury Center receives a warm welcome. Janie is also an indisputable support to the Centre’s team, with whom she closely works.

Murielle is known as a CSEPR ambassador with more than 30 years of service. Through the years, she held positions of employment counselor, placement agent and now as liaison agent. Experienced businesswoman, she is actively involved in various groups of business people and organizations dedicated to economic development. Her sense of commitment makes her a resource for the Prescott and Russell community, and for the Centre’s team.

Motivated by the desire to make a positive difference in people's lives, Andréanne has been working at the Centre since 2011. Having a bachelor's degree in social services from the University of Ottawa, she works in Hawkesbury with youth and adults, promoting collaboration between all the partners. She is particularly interested in programs, services and approaches aimed at professional development and coaching as well as skills development for job seekers.

Stéphane has more than 20 years of experience at the Center as an employment counsellor. Having a Bachelor in education, he believes that every person has strengths to employment. He advocates teamwork to serve job seekers in a collaborative manner. His past teaching experience allows him to understand the needs of different clienteles, but also of different age groups. Come meet him at the Hawkesbury office where he will gladly assist you with your job search.

Christianne joined the Center's team in 2017. Having worked in the health care sector, her career path also brought her to evolve in administration and human resources in the business and economic development fields. Throughout her career, she has held positions that brought her to help people, which is a core value for her. That’s exactly what you can expect when you meet her in our Rockland office.

Isabelle studied in office administration at the New Brunswick Community College. Her career led her to work in human resources and accounting. Isabelle joined the Centre in 2006 for which she held different positions. In her perspective, the field of employment allows her to make a real difference in people's lives. She enjoys teamwork and numbers, and to support her Rockland colleagues in meeting the needs of clients.

Having a Bachelor’s Degree in Social Sciences, Criminology, from the University of Ottawa, Josée has more than 20 years of experience at the Centre, where her last 18 years have been as a Placement Agent for different programs. She also has experience in project management and the legal field. Josée is recognized as a fair, passionate and dedicated person in her work. She strives to always provide impeccable customer service, and does not hesitate to take a stand so that the best approaches are adopted to serve the Centre's clients. Josée works from the Hawkesbury Office.

Lynda has a Master's degree in Education, Career Orientation Profile and a Bachelor's degree in Educational and Vocational Information from UQAM and is currently completing a graduate degree in mental health at TÉLUQ. She is qualified to administer and interpret psychometric tests and acts as a contract evaluation instructor with l’Ordre des conseillers et conseillères d’orientation du Québec (OCCOQ) and was a contracted teacher at the University of Sherbrooke for the advanced psychometrics course. Her 20 years of experience in employment and career counselling for students and people with disabilities make her a professional who respects people’s dignity. Lynda works alternately in the Hawkesbury and Rockland offices

Kathleen has been working at the Centre for 17 years especially with clients who are vulnerable or have disabilities. She has training in health care assistance, and several other trainings that are complementary to her role. Her past experiences as a specialized educator along as in the health care sector make her an empathic and understanding person towards the challenges faced by individuals. Demonstrating success with her clients' job placements, Kathleen is recognized by local employers as a dedicated agent. Kathleen believes that everyone deserves a rewarding job that will help them improve their living conditions. You can meet her in any of our three offices.

Véronique has a Bachelor’s degree in Social Science from the University of Ottawa. She joined the Centre in 2016, where she has already been promoted. Her previous experience as a business manager allows her to grasp the issues of the workplace, while her experience working for the well-being of children, gives her a better comprehension of the needs of young people. These skills provide her with a good understanding of the clientele she works with on a daily basis at the Rockland Office. Véronique is caring and autonomous and likes to help people around her.